Shipping policy
Important Information
• Order Cut-Off Time: 3:00 PM (EST)
• Order Processing Time: 1–3 business days
• Shipping Time: 7–10 business days
• Total Estimated Delivery Time: 8–13 business days
• Shipping Destination: United States , Canada , United Kingdom , Australia , New Zealand , Netherlands , Spain , Poland , Sweden , France , Belgium , Denmark , Italy .
• Shipping Cost: Free shipping on all orders
Our ordering process is simple. Once you place your order, you will receive a confirmation email with your purchase details. This confirms that your order has been successfully registered in our system.
Cancellations
You may cancel your order within the first 8 hours after placing it. To do so, please contact our customer support team at Support@sporteis.com
After this period, your order will enter processing and cannot be canceled.
Order Processing & Delivery
We require 1–3 business days to prepare your order and hand it over to the shipping carrier.
Delivery typically takes 7–10 business days depending on your location within the United States. The total estimated delivery timeframe is approximately 8–13 business days.
Please note that delivery times may vary due to circumstances beyond our control, such as severe weather conditions or carrier delays.
Order Tracking
Once your order has been shipped, you will receive an email containing your tracking number. You can track your package using the tracking link provided in your shipping confirmation email.
Damaged or Incorrect Products
If you receive a damaged package or an incorrect item, please take clear photos of the issue and contact us at Support@sporteis.com. We will work promptly to resolve the matter.
Delivery Guarantee
If your order does not arrive within the estimated delivery timeframe, please contact us at Support@sporteis.com or call us at +1 256 209 0546. Our team will be happy to assist you.
Company Information
Sporteis is operated by Digital LLC, a company registered in the United States.
Address:
30 N Gould St Ste R
Sheridan, WY 82801-6317
United States
Email: Support@sporteis.com
Phone: +1 256 209 0546
Customer Support Hours:
Monday – Friday: 9:00 AM – 4:30 PM (EST)
Saturday & Sunday: 10:00 AM – 2:00 PM (EST)
Email support is available 7 days a week.