Refund policy
Key Information
Return Period: 30 days from the date of delivery
Return Processing Time: 10 days after approval
Restocking Fee: None
Return Shipping Costs: Paid by the customer
Product Condition: New, unused, unwashed, and with original tags attached
Exchanges: Accepted
This policy applies only to orders shipped within the United States , Canada , United Kingdom , Australia , New Zealand , Netherlands , Spain , Poland , Sweden , France , Belgium , Denmark , Italy .
How to Start a Return
Not satisfied with your purchase? You may initiate a return within 30 days of receiving your package.
As a first step, contact Support@sporteis.com and include:
Your order number
The item(s) you wish to return
You are responsible for return shipping costs and for the package until it reaches our warehouse. We will provide the return address and return form via email. We strongly recommend using a tracked shipping service.
To be eligible for a return, items must:
Be unwashed
Be unused
Have original tags attached
Once we receive your return, we will inspect it and notify you by email whether it has been approved.
We do not charge any restocking fees.
Returns & Refunds
We accept returns within 30 days of delivery for United States , Canada , United Kingdom , Australia , New Zealand , Netherlands , Spain , Poland , Sweden , France , Belgium , Denmark , Italy ..
To start the process, contact Support@sporteis.com with your order number and the items you wish to return. We will send you the return address and instructions.
Return shipping costs are the responsibility of the customer.
Once we receive and verify that the item meets the required conditions (new, unused, unwashed, with original tags), we will process your refund within 10 days using the original payment method.
If you have not received your refund within 15 days after our confirmation email, please contact us again at Support@sporteis.com.
Exchanges
We accept exchanges for eligible items within the United States , Canada , United Kingdom , Australia , New Zealand , Netherlands , Spain , Poland , Sweden , France , Belgium , Denmark , Italy .
If you would like to change the size, color, or receive an alternative item, contact us at Support@sporteis.com and include:
Your order number
The change you would like to make
We will provide instructions and the return address. Please note that exchange shipping costs are the responsibility of the customer.
Damaged Product
If your package arrives damaged, please take photos and contact us immediately at Support@sporteis.com with a brief explanation of the issue. We will resolve it as quickly as possible.
Incorrect Size, Color, or Item Received
If you receive the wrong size, color, or item, please take photos and contact our customer service team within 24 hours of delivery. We understand the inconvenience and will work to resolve the issue promptly.
Disclaimer
We reserve the right to modify this policy at any time without prior notice. If you require further information or clarification, please contact Support@sporteis.com
Company Information
Sporteis is operated by DIGITAL LLC, a company registered in the United States.
Address:
30 N Gould St Ste R
Sheridan, WY 82801-6317
United States
Email: Support@sporteis.com
Phone: +1 256 209 0546
Customer Support Hours:
Monday – Friday: 9:00 AM – 4:30 PM (EST)
Saturday & Sunday: 10:00 AM – 2:00 PM (EST)
Email support is available 7 days a week.